These factors are causing a seismic shift in the way companies approach recruiting and how hourly workers find work. Enterprises - especially those with a large service workforce - are facing growing challenges around ﬁnding quality hires, streamlining recruiting, and improving processes and broken systems.
Consumers today demand same-day deliveries, 24/7 customer service, and all-in-one experiences. They now also demand this same personalized and flexible experience with their potential employers - whether it be through jobs in the gig or traditional service economy. We call the convergence of these industries and workforces The New Service Economy.
The New Service Economy is growing fast and employers are competing for the same talent pool with high expectations, making hiring much more difficult than ever. Businesses are struggling to keep up and it is affecting the bottom line.
Hiring practices also have not adapted to the dynamic needs of this new relationship. This flexible workforce is looking to quickly onboard, start working, and earning wages. Meanwhile, companies are looking to avoid anything that discourages these qualified candidates. They also want to arm their recruiters with the tools to process high-volumes of applicants and keep their flexible workforce pipeline active.
There’s an easy way to answer that. Does your company rely on a non-traditional workforce? This can include gig workers, contractors, freelancers, shift workers, or flexible workers. If you answered “yes” to any of these, then you are absolutely a part of the New Service Economy. It also means you are competing with more companies than you realize, for the same limited talent pool
If you’re still reading and identify your organization as part of this New Service Economy this guide is especially for you.
Companies like yours need to offer a personalized application experience that wins over candidates and also allows recruiters to process them quickly and effortlessly Companies need better analytics, automation, and more visibility into key touchpoints. The focus must shift from online job postings to creating high-touch, high-quality interactions before, during, and after hiring.
This guide will look at how better data, automation, AI, and machine learning will change the quality of your recruiting, hiring, and onboarding efforts.
You cannot afford to continue using the same, outdated hiring practices used by traditional, slow-moving companies. You need to hire quickly and flexible to match your dynamic workforce needs and customer demands. We’ll walk you through everything you need to know.