From ecommerce empires to local mom-and-pop shops, retail has undergone some of the most drastic operational changes in recent years.
Online orders, curbside pick-up, and experiential shopping comprise “omnichannel retail,” a new subset of the industry that calls for highly skilled workers and on-the-job technology training.
Customer service is at the heart of retail, and who you hire can directly impact your business and profits. Let Fountain help you find the right personalities to represent your brand in all corners of retail.
From ecommerce empires to local mom-and-pop shops, retail has undergone some of the most drastic operational changes in recent years.
Online orders, curbside pick-up, and experiential shopping comprise “omnichannel retail,” a new subset of the industry that calls for highly skilled workers and on-the-job technology training.
Customer service is at the heart of retail, and who you hire can directly impact your business and profits. Let Fountain help you find the right personalities to represent your brand in all corners of retail.
Connect with applicants on the go with SMS-enabled job applications.
See how candidates answer on-the-spot or pre-recorded questions, providing insight into how they might interact with customers.
Use assessments to measure skills, aptitude, personality, and emotional intelligence to predict culture fit and job performance.
Cast a wider net for applicants during times of high demand, like holidays, and keep candidates engaged using the same personal touch you use with customers.
“Automation helps us reduce time-to-fill and drop-off rates so we have less pressure from competitors.”
A publicly traded ecommerce retail platform used Fountain’s automation and customized assessments to find the right applicants and engage them quickly, resulting in three times more applicants attending interviews and a decrease in time-to-hire from three weeks to just nine days.
“Automation helps us reduce time-to-fill and drop-off rates so we have less pressure from competitors.”
“Automation helps us reduce time-to-fill and drop-off rates so we have less pressure from competitors.”
Elevate your recruiting and hiring process with Fountain resources
In order to provide the top level of customer service, you need to hire and retain the right people. However, retailers in the U.S. experience some of the highest levels of attrition across industries. Learn how the industry has changed and how to optimize your hiring process to overcome new challenges.
On average, retailers are much more likely to experience high levels of turnover compared to other industries. Learn strategies to help you attract the right applicants for store associate positions and positively impact your company’s culture.
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