Description:

We [Company] are seeking a customer service representative that will oversee customer inquiries, needs and/or complaints. [Company] is looking for individuals that can process orders, handle complaints, and modifications through different mediums. We need a customer service representative that is friendly and can maintain composure when faced with difficult situations.

Duties and Responsibilities:

• Interact with customers and provide assistance if necessary
• Uphold a professional attitude when dealing with customers at all times
• Provide assistance to customers with inquiries, complaints etc.
• Ensure customer satisfaction and resolve complaints
• Process requests, forms, etc.
• Oversee the customer service team
  

Preferred Qualifications:

• High school diploma or GED equivalent
• Customer service experience
• Proficient using computers and Microsoft Office

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