Today’s employment landscape has undergone a complete transformation. Workplace changes are accelerating, influencing the way companies do business and suggesting that workforce stability will become an employer’s competitive edge in the years to come.
This sounds promising, as our unemployment rate has reached a historic low at 3.7% and reports estimate that:
For companies with a large service workforce, however, these factors are causing a seismic shift in the way they approach recruiting. Enterprises are now faced with new challenges around attracting and retaining quality hires, shedding light on their inefficient recruitment process and broken hiring systems.
What’s more, the ways in which hourly employees find work is also changing. The prevalence of e-commerce giants, new technologies and a heightened attachment to mobile devices has created a “connected customer,” who demands same-day deliveries, 24/7 customer services and all-in-one experiences. These expectations are flowing over into the hiring process, with workers demanding this same personalized and flexible experience with their potential employers.
At Fountain, we call this the fast-growing New Service Economy, where employers are competing for the same limited talent pool (against more companies than they might realize), making hiring much more difficult. That’s because traditional hiring practices have not adapted to the dynamic needs of this new workforce, who want to onboard quickly, so they can start earning wages.
Businesses who rely on a non-traditional workforce—gig workers, freelancers, shift workers, and more—make up the New Service Economy, and many are struggling to keep up to the point where it’s affecting their bottom line.
Companies must be willing to arm their recruiters with the tools to process high-volume applications and keep their flexible workforce pipeline active, which can be done by:
Those who continue on with their manual hiring practices not only risk losing their competitive edge of a stable workforce, but there will be some significant business implications.
Meeting the needs of today’s workforce is no easy task. For a clear and painless guide to modern hiring, download our free hiring guide to learn how you can hire better in the New Service Economy today.
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